Reflect Journal

Editor in chief is Linda Hohnholz
5.1) Discuss Issues, Trends, Future, outlook of tourism industry and their implications
My Article about Issue Facing In the Travel and Tourism Industry.
Introduction:
Tourism is a major economic and social significant that has been recognized in both developed
and developing countries. Tourism is the temporary movement of people to destinations outside
their normal places of work and residence. The activities undertaken during their stay in these
destinations by facilities are meant to cater the needs of the consumer. The act of traveling for
pleasure is a luxury. Until recently only a restricted few had the time and money to travel.
Increasing leisure, higher incomes and greatly enhanced mobility have combined to enable more
people to partake in travel.But Also Got More Issues happening in Tourism Industry.

Issue 1.
View the world carefully.
The political world will continue to be unstable and when instability hits people are less likely to
spend money on luxury items such as travel. Political instability is now a major concern in
Africa and Latin America, with the Middle East, Europe, and North America open to terrorism
attacks and Latin America still suffering from high levels of crime and drug trafficking.
Furthermore, no one knows how Europe’s refugee crisis will play out and what the consequences
of increased crime will be on European tourism. Brazil, along with much of Latin America, is
suffering from both issues of crime and issues of health and sanitation.

Issue 2.)
Be aware of the lack of trained personnel.
Because many tourism areas have grown rapidly there are too many locations where there is a
dearth of skilled labor. Tourism needs people who are both inspired and well trained. Yet, too
few people in the tourism industry speak multiple languages, are proficient in high tech computer
skills or have a good knowledge of statistics and how to utilize them. This lack of education and
training creates not only numerous financial losses but also creates lost opportunities and the
inability to adapt to new challenges.

Issue 3.) Low Salaries, recruitment and retention.
Many on line and front line workers receive low salaries, have low levels of job loyalty, and
change jobs with high level of rapidity. This high turnover level makes training difficult and
often each time a person leaves, the information is lost. To make matters even more challenging
these are often the person with whom visitors come in contact. The formula tends to guarantee
low job satisfaction and low levels of customer satisfaction. This situation has resulted in the
lack of availability of skilled manpower by the travel and tourism industry, one of the largest if
not the largest employment generators in the world. If tourism is to be a sustainable product, then
it needs to turn part-time jobs into careers without pricing itself out of the market. If the travel
and tourism industry hopes to continue to grow it will need trained personnel, and a willing and
enthusiastic workforce at every level from the managerial, to skilled workers to the semi-skilled
worker.

Issue 4.)
The need to develop or update tourism infrastructure.
Around the world tourism suffers from poor infrastructure. These infrastructure challenges range
from substandard docks and ports of entry to modes of transport to urban infrastructure such as
access roads, electricity, water supply, sewerage and telecommunication. As airplanes begin to
carry more people airports will face not only the problems of handling large numbers of arriving
passengers but also will need to find ways to unload luggage faster, and transit people through
immigration and customs lines. The lack of infrastructure will also impact issues of security as
governments attempt to ferret out potential terrorists while creating a warm and welcoming
arrival experience.

Issue 5.)
Nothing works if visitors are afraid and not secure.
The spread of terrorist groups throughout the world, and what seems to be the “pandemic du
jour” are major threats to tourism. Tourism must learn to create not merely security and safety
but “surety” – the interaction between the two. That means that locations without TOPPs
(tourism policing) programs will suffer and eventually decline. Private security and public
security will need to learn to interact and work well not only with each other but with the media
and marketers. The old and outdated adage that security scares visitors is more and more being